Netwealth has measures in place to ensure a high level of privacy, security and protection of your personal information when you connect to our website or use our mobile application (‘Netwealth app’). However, no measures can guarantee complete protection. Netwealth will not be responsible for any loss if our measures fail or are breached, except where, and to the extent, any such loss was directly caused by Netwealth's negligence, fraud or wilful misconduct.

Publication date: 27 March 2024

Website security

Any personal information you access within the Netwealth website is protected through encryption and password protection technology. When you access Netwealth, we use 256-bit TLS (Transport Layer Security) encryption to create an encrypted tunnel between your computer and our web server to prevent third parties from viewing or interfering with your information in transit. 256-bit TLS is the standard for large-scale online merchants, banks, health care organisations, and insurance companies worldwide. TLS also uses security certificates to verify the identity of our website to your browser. You should look for a locked padlock icon and green site information near our website's URL in the address bar of your browser to ensure that your connection is secure.

For additional security, we have installed a timeout facility that automatically logs you out of the platform after a 30-minute period of inactivity.

All your personal information is protected by a password, which you should keep secure. You should change your password regularly, which you can do online by selecting "Change Password" once logged into your account.

Links to other sites

When you access other websites through clicking on links from our website or the Netwealth app, you should be aware that these sites are not subject to our privacy and security standards. Please ensure you contact the provider directly if you have any concerns.

Computer Security

Netwealth has various security measures to ensure that your transactions and personal information are protected. However, you must also play a big part in protecting your financial and personal information.

You and anyone else using your computer should be familiar with this material. You should also consider obtaining professional advice about protecting your computer and your personal and financial information.

Password Protection

• Do not choose a password that is easily identified with you (for example, your date of birth, telephone number or your name or any part of it). We recommend that you enable two-factor authentication (2FA) which is a two-step verification process, i.e. a password and a text code.
• A password should have a minimum of eight characters, be as meaningless as possible and use uppercase letters, lowercase letters, special characters and numbers. You could use a password manager to generate a strong complex password.
• You should change your passwords, at least every 90 days or immediately if you suspect your password has been compromised or if you are aware of a privacy breach.
• Do not give out your password to anyone! Be wary of unsolicited calls or emails requesting personal information or card numbers. No one from Netwealth should ask you to disclose your password.
• Do not write your password down even if it is disguised. Ensure you are the only person that knows your password.
• Do not disclose your password to anyone including a family member, friend or a Netwealth staff member.
• Do not use the same password for different accounts. This is important. If a hacker obtains your username and password by compromising a less secure website, or via a phishing attack, it could be used to gain access to your Netwealth account through a technique known as credential stuffing.
• Notify Netwealth immediately if you become aware or suspect that your password has become known or used by someone else.
• Change your Netwealth password immediately once you become aware your password has become known or used by someone else - you can do this through your account once logged in.

Internet Security

• Be wary of your surroundings and ensure no one is observing you when entering in your username or password.
• Ensure that there is a padlock symbol displayed on your browser whenever you are accessing the Netwealth site. The 'padlock' symbol indicates that the page you are on has additional security. You can double-click the padlock symbol to view additional security details.
• Never click the 'save my password' option if offered.
• Never change security details such as your password in a public place or on a public computer. Do not leave your computer unattended if you are still logged on.
• Always log out from your Netwealth account when you have finished and close the browser. Use only computers that have current anti-virus software installed.
• Always log on to the Netwealth website by entering the Netwealth website address into the address bar.
• Avoid accessing the Netwealth website from a link in emails or texts and do not enter personal details. Rather, copy or enter the URL directly into the address bar and check that the URL still begins with “https://www.netwealth.com.au/”. If in doubt, contact Netwealth.
• Avoid clicking directly on links embedded within emails or texts, rather copy or enter the URL directly into the address bar and check that the URL is still the link you expect it to be.

To protect your computer and your personal and financial information you should make sure of the following:

• Apply security patches and updates to your computer’s operating system and software regularly in order to receive ongoing security Consider enabling automatic updates.
• Install anti-virus and internet security software on your computer and ensure that it is updating
• Consider using a firewall to protect your data and
• Seek professional advice if you are unsure of any of the above.
  
  

Mobile Security

• Only install apps from official app stores (e.g. Apple App Store or Google Play) to your mobile phone and avoid using apps from unknown publishers.
• Avoid using keyboard apps on your mobile device or consider limiting access of such apps, and check your input and keyboard settings. Third-party keyboard apps may be able to view, collect and store data you type or have previously typed (including your sensitive information and passwords). Netwealth takes no responsibility for keyboard apps you allow or use on your device and if you use them, you do so at your own risk.
• The Netwealth app is enabled with fingerprint and face ID authentication for supported devices for secure access to your account. Do not set up fingerprint authentication if there are another person’s fingerprints set up on your device, or if it is possible that someone else could add their fingerprint to your device. You can check this in your device Settings menu.
• Do not use your device’s passcode as your PIN. Select a PIN that is difficult for others to guess, and be mindful of your surroundings when entering your PIN on the Netwealth app.
• Avoid using the Netwealth app on a rooted or jailbroken phone (this allows applications that are not authorised to be installed). This can disable important built-in security features.
• Avoid using public Wi-Fi hotspots to use the Netwealth app.
• Sign out of and close the Netwealth app when you have finished using it and lock your phone.
• For additional security, the Netwealth app has a timeout facility that automatically logs you out of the app after a 5-minute period of inactivity. Keep your operating systems and apps updated to ensure the most secure versions are installed.
• Netwealth will never initiate unsolicited contact to ask for financial data, personal information or account credentials. Notify us immediately if you come across any suspicious activity.
• Should you lose your phone or change your mobile number contact Netwealth on 1800 888 223 to let us know.
  
  

Do not open email attachments from unknown sources

Email is one of the prime causes of malicious viruses. Regardless of how enticing the 'subject' or attachment may look, be cautious. Any unexpected email, especially those with attachments (from someone you may or may not know), could contain a virus and may have been sent without that person's knowledge from an infected computer. Should you receive an email of this kind and you are doubtful of its legitimacy, delete it.

Fraudulent emails

If you receive a fraudulent email which seeks to look like it has come from Netwealth or another financial institution:

• Report the incident - All fraudulent email incidents pretending to be emails from Netwealth should be reported to Netwealth so that we can seek to have them stopped. However, we cannot guarantee that we will be able to take any action in relation to a fraudulent email.
• Delete the email - If you receive a fraudulent email, delete the email immediately. Do not click on any links and do not open any attachments. Never provide personal details or sensitive information such as your PIN, password, customer registration information or other log on details via email. Netwealth never sends out emails requesting personal or account information.
• Scan your computer for viruses - Many fraudulent emails contain viruses or malware (malicious software), which are downloaded to your computer when you open any attachments or select any included links. If you have clicked on any items within the email, run a complete virus check of your computer. You should perform virus scans on your computer regularly.
• Reset your Netwealth password - After scanning your computer and ensuring it is free of viruses or Trojans, reset your Netwealth password by logging into your account. We recommend you enable two-factor authentication (2FA) which is a two-step verification process, i.e. a password and a text code.