AdviceTech and the client experience
Exploring the human side of technology
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Discover the eight technology trends impacting client experience
In this report, we examine the needs of the Advisable Australian, especially the more affluent ones, and identify eight important trends where your business's investment in client-facing AdviceTech could be directed.
Hybrid communications are here to stay
The paper wars are almost over
(Do we really need a printer?)
Empowering clients with self-service tools
(Helping clients help themselves)
Data and its importance in CX and cyber risk
Avoiding information overload
Taking advantage of the social media phenomenon
The role of data visualisation
(A picture speaks a thousand words)
Human-centred technology design
Stats
Key insights on client experience
Firms and clients agree that there is a strong link between good technology used and client satisfaction. Here are some key insights from our 2022 AdviceTech Client Experience Report indicating their beliefs.
Client portals are increasingly important for client engagement
For the Emerging Affluent, the technology credentials of a financial advice firm is in their top 3 most important factors (51.6% identify this) when choosing a brand or firm. AdviceTech Stars get it, with 42.2% currently offering a client portal.
Use of digital signature tech has increased over previous years
In 2017 only a third (33.5%) of advice firms used this tech, but now they are used by more than two-thirds (67.7%). Further almost four in 10 (36.6%) say this tech has provided them the greatest business benefits.
Hybrid communications are here to stay
Advice firms need to support the multi-channel needs of Advisable Australians, whether that is in person, online meetings or via email or SMS. AdviceTech like advanced email marketing systems can help.
Data visualisation tools help educate
Over seven in 10 Advisable Australians expect their advice firm to use digital tools, such as online calculators, podcasts and videos, to demonstrate how they’re tracking to goals, how their investment portfolio is performing, plus to educate them on financial concepts.
The threat of cybersecurity is real
Over half (55.8%) of advice firms share this concern , however only a quarter of advice firms (23.8%) strongly agree that they have appropriate levels of cyber security, confidentiality procedures in place.
Taking advantage of the social media phenomenon
AdviceTech Stars have embraced social media, and since last year, daily posting to social media has more than doubled by these firms from 7% to 18%, and monthly posting has also increased to one in three.
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Discover how Netwealth can help you on your AdviceTech journey
Talk to someone at Netwealth today to discover our latest technology and innovations and how we can help you on your AdviceTech journey.
Masterclasses
Watch the AdviceTech Masterclasses
Listen to experts sharing their insights on AdviceTech in relation to staff, clients and technology partners.
Attracting, retaining and growing staff talent with tech
Watch Alisdair Barr, Striver's Founder & CEO explore global issues and trends in managing staff and how technology and the hybrid work environment really work together. Learn the best techniques and digital tools being used to attract, retain and grow talent.
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Watch Julie Littlechild, Absolute Engagement's Founder & CEO, share her firm’s latest research on the drivers of client engagement. You’ll learn how how advisers can increase automation (i.e. efficiency) without losing deep relationships.
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Navigating technology selection and implementation
Join Hamish Hockley & Shane Kirsch from Opex as they unpack the key considerations for advice firms when choosing technology and suppliers to maximise efficiencies and manage change.
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Unleashing the potential of your advice firm with Netwealth
Join Beverley Cederberg as she dives into the latest features and enhancements of the Netwealth platform to get a better understanding of how technology can be used to accelerate wealth advice.
Watch the presentationAdviceTech Resources
More AdviceTech resources
Take a closer look at more AdviceTech related resources in our collection of whitepapers, workshops, articles and podcasts.
Workshop
AdviceTech Roadmap workshop
Develop your AdviceTech roadmap with this free AdviceTech Roadmap workshop. A 90-minute team activity designed to help you prioritise technology solutions and develop a technology adoption strategy for your business.
Access the workshop
Podcast
Capitalising on data with wealth technology
Listen to Paul Campbell, Managing Director of Xeppo, as he shares the important role of data for business efficiency, using data insights to unlock opportunities, approaching data strategy and what to think about on the next technological roadmap.
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Podcast
Connecting staff and technology to scale wealth firms
Hear Catherine Robson, Founder of Affinity Private Advisors, discuss why recognising your leadership style, building relationships with staff and harnessing technology is crucial to scaling a business.
Listen now
Article
How to decide whether to buy, build or partner
Should you build your own fintech product, buy one off the shelf, or partner with a technology provider to develop a customised solution? This article will help you to make the right decision for your fintech project.
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Article
Embracing AI: Practical next steps for advisers
The evolution of artificial intelligence (AI) has fascinated people across the world, but as automation progresses and AI takes over certain expert roles, people are becoming genuinely afraid for their jobs and livelihood.
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Demo day
Netwealth's AdviceTech solution
Understand how Netwealth can help you see wealth differently and learn how we can support you with market leading technology, excellent customer support and expertise to help your wealth and advice business thrive.
Request a demo now
White paper
The Established Affluent
In Netwealth's 2022 Advisable Australian Report we pay special attention to the Established Affluent, some of the wealthiest and most well-established Australians, and provide a playbook for financial advisers on how to attract, advise and service this key target market.
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White paper
The Emerging Affluent
For wealth businesses to thrive in the future, The Emerging Affluent is a critical market to be aware of and develop key client strategies for. This report is a playbook on how to attract, manage and retain The Emerging Affluent.
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